Training and Support
Explore the world of online learning at Whatcom Community College!
A variety of high-quality academic courses are available online to meet your needs. This page connects you to resources and tools that will make your online learning experience a rewarding one.
WCC Student Help Desk is available
to answer your questions:
Mon-Thurs 8 am-9pm when classes are in session
Heiner Building Room 104
By phone: 360-383-3410 (Local calls)
1-855-767-9003 (Long distance-Toll free)
By email: firstname.lastname@example.org
Getting-started messages from the Student Help Desk
- Message 1: important dates; logging into your class; "Canvas 100" tutorial; your student network account; resources for online learners; contact us
- Message 2: important dates; computer skills you'll need; logging into your class; "Canvas 100" tutorial; resources for online learners; contact us
- Message 3: important dates; Firefox fix; how's your class going?; logging into your class; "Canvas 100" tutorial; resources for online learners; contact us
- Message 4: how's your class going?; anti-procrastination strategies; remote access with VMware; Canvas student guide; resources for online learners; contact us
- Message 5: your reaction, please; how's your class going?; more information about resources; if you need to withdraw from your class; resources for online learners; contact us
WCC eLearning Inclement Weather Procedure
In the event of inclement weather, all online courses, including the online portion of hybrid courses, will be conducted as scheduled. Closures or delays announced for the Whatcom Community College campus will not apply to online instruction. However, a closure or delay may affect an on-campus proctored exam for an online course. In such a case, the instructor will notify the students of the revised exam time and location.
A student whose normal access to the Internet is interrupted by inclement weather (for example, because of a power outage) is expected to make an effort to meet course deadlines by going to another location with Internet access. However, individuals must make decisions to protect their own health and safety if conditions make it unsafe to travel. A student who cannot reach a location with Internet access should contact the instructor as soon as possible.