Complaints Information
Whatcom Community College is student-centered and most complaints are resolved at an informal level according to the following specific policies:
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Complaints regarding Faculty, Grades, and Instructional Programs - Student Complaint Process
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Discrimination and Sexual Harassment Complaints - Policy 4020 - Complaints-Discrimination
- Equal Opportunity Compliance - Policy 4010 - Affirmative Action/Fair Employment Practices
Complaints about College Services
Please discuss complaints directly with the manager of the department:
|
Admissions, Registration, State Residency, |
Michael Singletary, Registrar, 360-383-3035 |
| Advising | Kathy Barnes Director, 360-383-3058 |
|
Bookstore |
Jon Spores, |
|
Business and Cashier Services |
Ken Bronstein, |
|
Community Education |
Shandeen Gemanis, |
|
Computer Labs |
Computer Helpdesk, |
|
Conference and Event Services |
Fred Abitia, |
|
Access & Disability Services |
Kerri B. Holferty, |
|
eLearning and Online Courses |
Charles Harris, |
|
Food Services |
Judy Vaz, |
|
Financial Aid |
Jack Wollens, |
|
Facilities and College Grounds |
Brian Keeley, |
|
Human Resources |
Becky Rawlings, |
|
International Programs |
Kelly Kester, |
|
Learning Center |
Dean Hagin, |
|
Library |
Linda Lambert, |
|
Media Relations |
Mary Vermillion, |
|
Running Start |
Laine Johnson, |
|
Student Life, Athletics, The Orca Card |
Kristopher Baier, |
|
Testing and Access Services |
Tawny Townsend, |
Transfer Issues
If students are having issues with transfer after following campus-specific processes for resolution, they can contact the Transfer Liaison Issue Report Form located on the HECB website at www.hecb.wa.gov/research/issues/transfer.asp or the Transfer Liaison directly at transferliaison@hecb.wa.gov.
Complaints About Unfair Business Practices
The following agencies require students to first exhaust the internal College complaint avenues before they will consider a formal complaint:
- Students may file a complaint regarding the loss of tuition and fees as the result of an unfair business practice by Whatcom Community College by submitting a request for the appropriate form to the Washington Higher Education Coordinating Board dainfo@hecb.wa.gov.
- For students enrolled in online courses offered in other states, the following link identifies the authorities for colleges and universities in each state: Complaint Resolution Contacts by State.
Whatcom Community College is accredited by the Northwest Commission on Colleges and Universities (NWCCU) located at 8060 165th Avenue N.E. Suite 100 Redmond, WA 98052; 425-558-4224 www.nwccu.org.