Complaints Information

Whatcom Community College is student-centered and most complaints are resolved at an informal level according to the following specific policies:

Complaints about College Services

Please discuss complaints directly with the manager of the department:

Admissions, Registration, State Residency,
Tuition and Fees, Transcripts, and Graduation

Michael Singletary,
Registrar, 360-383-3035
Advising Kathy Barnes
Director, 360-383-3058

Bookstore

Jon Spores,
Bookstore Manager, 360-383-3440

Business and Cashier Services

Ken Bronstein,
Director, 360-383-3365

Community Education

Shandeen Gemanis,
Program Specialist, 360-383-3202

Computer Labs

Computer Helpdesk,
360-383-3420

Conference and Event Services

Fred Abitia,
Coordinator, 360-383-3314

Access & Disability Services

Kerri B. Holferty,
Associate Director, 360-383-3043

eLearning and Online Courses

Ed Harri,
Dean for Instruction, 360-383-3220

Food Services

Judy Vaz,
Director, 360-383-3341

Financial Aid

Dave Klaffke,
Director, 360-383-3016

Facilities and College Grounds

Brian Keeley,
Director, 360-383-3375

Human Resources

Becky Rawlings,
Director, 360-383-3404

International Programs

Kelly Kester,
Director, 360-383-3245

Learning Center

Jason Babcock,
Director, 360-383-3099

Library

Linda Lambert,
Director, 360-383-3295

Media Relations

Mary Vermillion,
Public Information Officer, 360-383-3310

Running Start

Laine Johnson,
Director, 360-383-3126

Student Life, Athletics, The Orca Card

Kristopher Baier,
Director, 360-383-3003

Testing and Access Services

Tawny Townsend,
Director, 360-383-3051

Transfer Issues

If students are having issues with transfer after following campus-specific processes for resolution, they can contact the Transfer Liaison Issue Report Form located on the HECB website at www.hecb.wa.gov/research/issues/transfer.asp or the Transfer Liaison directly at transferliaison@hecb.wa.gov.

Complaints About Unfair Business Practices

The following agencies require students to first exhaust the internal College complaint avenues before they will consider a formal complaint:

  • Students may file a complaint regarding the loss of tuition and fees as the result of an unfair business practice by Whatcom Community College by submitting a request for the appropriate form to the Washington Higher Education Coordinating Board dainfo@hecb.wa.gov.
  • For students enrolled in online courses offered in other states, the following link identifies the authorities for colleges and universities in each state: Complaint Resolution Contacts by State.

Whatcom Community College is accredited by the Northwest Commission on Colleges and Universities (NWCCU) located at 8060 165th Avenue N.E. Suite 100 Redmond, WA 98052; 425-558-4224 www.nwccu.org.







Whatcom Community College

237 W. Kellogg Road, Bellingham, WA 98226

(360) 383-3000

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