Complaint Process

Print

Whatcom Community College is student-centered and most complaints are resolved at an informal level according to the following policies that can be found on the Policies page

  • Complaints regarding faculty, grades, and instructional programs: Student Complaint Process 
  • Discrimination and sexual harassment complaints: Policy 615 and Procedure 730
  • Equal opportunity compliance: Policy 403

 

Transfer issues

If students are having issues with transfer after following campus-specific processes for resolution, they can visit the Washington Student Achievement Council transfers page and complete the the Transfer Issue Online Report Form. Contact the Transfer Liaison directly at transferliaison@hecb.wa.gov.

 

Complaints about unfair business practices

The following agencies require students to first exhaust the internal College complaint avenues before they will consider a formal complaint:

  • Students may file a complaint regarding the loss of tuition and fees as the result of an unfair business practice by Whatcom Community College by submitting a request for the appropriate form to the Washington Higher Education Coordinating Board dainfo@hecb.wa.gov.
  • The federal Higher Education Act prohibits colleges from misrepresenting educational programs, financial charges, or employability of its graduates. SBCTC handles the complaint review process for Washington state public community and technical college students. Consumer Protection (Title IV) Student Complaint Process.
  • For students enrolled in online courses offered in other states, the following identifies the authorities for colleges and universities in each state: Complaint Resolution Contacts by State.

Whatcom Community College is accredited by the Northwest Commission on Colleges and Universities (NWCCU) located at 8060 165th Avenue N.E. Suite 100 Redmond, WA 98052; 425.558.4224 www.nwccu.org.

 

Complaints about College services

Please discuss complaints directly with the manager of the department:


Department

name/email Phone

Admissions, registration, state residency, tuition & fees, transcripts, graduation

Michael Singletary

360.383.3035

Advising

Kathy Barnes

360.383.3058

Bookstore

Jon Spores

360.383.3440

Business & cashier services

Ken Bronstein

360.383.3365

Community & continuing education

Shandeen Gemanis

360.383.3202

Computer labs

Computer Helpdesk

360.383.3420

Conference & event services

Fred Abitia

360.383.3314

Access & disability services

Kerri B. Holferty 

360.383.3043

eLearning and online courses

Ed Harri

360.383.3220

Food services

Judy Vaz

360.383.3341

Financial aid

Dave Klaffke

360.383.3016

Facilities & college grounds

Brian Keeley

360.383.3375

Human resources

Becky Rawlings

360.383.3404

International programs

Kelly Kester

360.383.3245

Learning center

Jason Babcock

360.383.3099

Library

Howard Fuller

360.383.3295

Media relations 

Mary Vermillion

360.383.3310

Running start

Laine Johnson

360.383.3126

Student life, athletics, orca card

Laura Singletary

360.383.3003

Testing and access services 

Tawny Townsend

360.383.3051